Returns & Exchanges
We want you to love your jewelry. If you are not completely satisfied with your purchase, we offer a straightforward returns and exchanges process, handled with care and attention.
Eligibility
Returns and exchanges are accepted within 14 days. Items must be in their original condition, Personalized or custom-made pieces cannot be returned
Return shipping costs are the responsibility of the buyer, and items must be sent back under the same conditions as received, securely packaged and fully insured, using the same transport company.
International Returns
We do accept returns on international orders, within 14 days of delivery, under the following conditions:
- The item must be unworn, no custom-made (no resizing), in its original condition, with the certificate of authenticity and all original packaging included.
- Return shipping costs are the customer's responsibility. We recommend using a trackable, fully insured shipping method, as we cannot issue a refund for items lost or damaged in return transit.
- To avoid the shipment being charged import duties a second time, the package must be clearly marked as "Returned Goods - Original Purchase" and reference your order number on the commercial invoice. We will provide you with the exact customs documentation needed when you contact us to start your return.
How to Initiate a Return or Exchange
To start a return or exchange, please contact us at hello@antiquejewelryfinds.com with your order number and details.
Refunds
Once your returned item is received and inspected, your refund will be processed within 5–7 business days. Refunds are issued to the original payment method.
Exchanges
If you wish to exchange an item, we will do our best to provide the same piece or a suitable alternative. Exchanges are subject to availability. For custom or resized pieces, please contact us directly to discuss options.
We handle all returns and exchanges with the same care and attention as when preparing your original order. Your satisfaction is our priority.